YOU’RE PROTECTION –
Affanato & Company is committed to providing you with a secure way to purchase items online. We do not sell, share, or disclose your personal information, unless required by law. Our checkout system is protected with the highest level of Secure Sockets Layering (SSL) – encrypting all personal and financial information to ensure that your online purchase is completely safe.
RETURN POLICY –
- We accept returns of items that arrive damaged (visible damage to packaging or evident sound of broken ceramic) upon delivery from a commercial carrier (FedEx, UPS, DHL, et al). See below for reporting damage to us.
- We accept returns of items that have had custom text added, and the text is incorrect. If while in the ordering process you approved the text font and spelling, and it is incorrect by no fault of our artist, please contact us and we will work with you to remedy this error.
- For all other purchases, in person or on-line, all sales are final.
SHIPMENT DAMAGE –
If an item arrives damaged from us and the carton is visibly damaged while still in the hands of the delivery courier, please notify the courier as to the damage in order for the damage to be noted on their delivery report. It is important that you keep all of the packaging that came with the item until our damage claim is approved by the courier. Photograph the inside and the outside of the box(s) as part of the documentation needed to validate the damage. Contact Affanato & Company.com within 3 days of receipt of the package. We will send instructions to you via email as to the procedure to replace the item at no charge, or to issue a merchandise credit to you for the item.
We will not offer credit for or replacement of damaged merchandise if damages are not reported within 3 of receipt of the item(s).
PRODUCTION TIME –
The majority of our items are made to order. We ask for a 30 day production time on most items. We follow the Italian calendar and cease production during national bank holidays. We do not produce during the Italian Ferragosto holiday, typically from August 15 – September 1
PRODUCTION SUBSTITUTIONS AND VARIATIONS –
Each of our items is individually handcrafted and will therefore vary slightly in color, shape and design. We reserve the right to substitute item shape to similar size as ordered based on availability of such item. Please note the following characteristics of hand-crafted work: slight color and size variations, paint smudges, fingerprints, glaze dimples, etc. All items are food and dishwasher safe. We do not recommend putting our items in the microwave
Furthermore, product colors viewed on websites will vary from one computer monitor to another because of the way different monitors and web browsers render colors. If you need additional pictures of an item to help with your purchase, please contact customer service.
PAYMENT OPTIONS –
We accept Visa, MasterCard, Discover, and American Express ,Venmo, PayPal and Personal Check.
Prices on this website are in US dollars ($$)
SALES TAX –
Affanato & Company.com only collects sales tax for those orders shipped to Massachusetts, USA. We do not charge sales tax on orders shipped to any other location.
CANCELLATION POLICY –
Orders placed on Affanato & Company.com enter the production queue very quickly in order for us to ship your items to you as soon as possible and therefore cannot be modified or cancelled. Once an order is shipped, the terms of our Return Policy will take effect.
VISIT US! –
At Affanato & Company, we are happy to stock a limited quantity of items at our showroom in North Attleboro, Massachusetts. We are open by appointment only, Monday – Saturday. Please message us to schedule an appointment to shop!
TRACKING YOUR ORDER-
After your order is shipped, you will receive an email confirmation notifying you that your order is on its way, and a tracking number will be provided to you at this time. If you ordered multiple items they may ship separately. Please allow 24-48 hours for the tracking information to be updated.
Partial Tracking Information or your Shipment
To speed delivery, some shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don’t see any tracking data for your shipment please do not be concerned. When you receive your Shipment Confirmation Email, your order has been shipped.
Find a Missing Package That Shows as Delivered
If your tracking information shows that your package was delivered but you can’t find it:
- Wait until the end of the next day—packages can show as delivered while still in transit.
- Check if someone else accepted delivery.
- Look around the delivery location.
- Look for a notice of attempted delivery.
- Contact the carrier – have your tracking number handy. Note, the shipping companies (FedEx, UPS, and DHL) recommend you contact them as soon as possible to better service your shipment.
Shipping Options
Our freight partners include Federal Express, DHL and UPS.
Refused Shipments
Refused shipments are costly. Shipments that are refused for any reason will incur a 15% restocking fee plus the cost of the actual round-trip freight. We are unable to re-ship orders that are returned to us. If you would still like to purchase these items, you are welcome to place a new order on Affanato&Comay.com.
Undeliverable Shipments
Packages that are returned back to us by the carrier for any reason will incur a 15% restocking charge plus the cost of the actual round-trip freight. We are unable to re-ship orders that are returned to us. If you would still like to purchase these items, you are welcome to place a new order on Affanato&Company.com
International Shipments & Service Area
We offer shipping to all 50 United States and International however we cannot deliver to P.O. Box locations or APO/FPO addresses.
As Affanato&Company.com is a Global Company and ships internationally, we are NOT responsible for duties, taxes or other special fees (VAT) associated with shipping. .
Characteristics of Handcrafted Ceramics
Each piece of pottery is individually handmade. This means that there are never two pieces exactly the same. There are always some minor variations. This shows the hand of the artist and does not deflect from the value of the piece. It actually adds to its charm. Scan a piece of hand painted pottery and you might find a partial fingerprint, a small speck of paint out of place, a slight smudge in the glaze, or a loose fitting lid – evidence of handcrafted work and part of what makes it unique.
With repeated use, majolica has a tendency to “craze” (form tiny lines in the glaze). This has no effect on the durability of the item. There are ways to help minimize crazing. Always avoid drastic temperature change. Ceramic has a tendency to absorb cold. If you place hot food on a cold platter it may craze or even break. Running warm water over the piece before filling it with food will protect it from breaking. You can also place a metal spoon in your mug or teapot when pouring in hot liquid. The metal will absorb the heat, thus protecting your ceramics.
Majolica can go in the dishwasher, but we recommend hand washing. If you want to use your dishwasher, use the “fine china” setting or low energy. Be sure to load the items with enough space between them so that they won’t hit together.
Our ceramics are food safe. They have met with FDA standards and are approved for use with food.
Majolica should not be used in the conventional or microwave oven. The microwave oven tends to heat up the ceramic and not the food or liquid.